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Payment Policy

1. Accepted Payment Methods

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)

  • Digital wallets (e.g., Apple Pay, Google Pay)

  • PayPal

  • Buy Now, Pay Later services (if applicable, e.g., Klarna or Clearpay)

All payments must be made in full at the time of purchase unless a financing option is selected.

2. Payment Processing

All payments are securely processed through trusted third-party payment providers. We do not store or have access to your full payment card details.

If our store is hosted on Shopify or powered by WooCommerce, payments are processed in accordance with their secure systems and industry standards (PCI-DSS compliance).

3. Currency

All prices are listed in [Insert Currency, e.g., GBP (£)].

If you are purchasing from outside the UK:

  • Your bank or payment provider may apply currency conversion fees

  • Exchange rates are determined by your payment provider, not Diamond Cabin

4. Order Confirmation

Once your payment has been successfully processed:

  • You will receive an order confirmation email

  • This email serves as proof of purchase

If you do not receive confirmation, please contact us at [Insert Email Address].

5. Payment Authorisation

By providing payment details, you confirm that:

  • You are authorised to use the selected payment method

  • The information you provide is accurate and complete

We reserve the right to:

  • Refuse or cancel orders if fraud or unauthorised activity is suspected

  • Request additional verification before processing an order

6. Pricing and Errors

We strive to ensure all prices are accurate. However:

  • Errors may occasionally occur

  • We reserve the right to correct pricing errors and cancel affected orders

If your order is cancelled due to a pricing error, you will receive a full refund.

7. Refunds and Returns

Refunds are processed in accordance with our Returns Policy:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

8. Fraud Prevention

To protect our customers, we use fraud detection measures. This may include:

  • Identity verification

  • Payment screening checks

Orders flagged for potential fraud may be delayed or cancelled.

9. Installment & Buy Now, Pay Later Services

If you choose a Buy Now, Pay Later provider (e.g., Klarna):

  • You enter into a separate agreement with the provider

  • Their terms and conditions apply

  • Late payments may incur additional fees

10. Contact Us

If you have any questions regarding payments, please contact:

Diamond Cabin
Email: info@diamondcabin.co.uk

Address: 167-169 Great Portland Street, London W1W 5PF

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